Delivers first level software and hardware support to end users. Diagnoses and resolves problems using documented procedures. Responds to routine calls for service and assistance. Provides phone support, accesses systems remotely or visits sites as required.
ESSENTIAL FUNCTIONS: This position description is not intended to be an exhaustive list of all duties, knowledge or abilities associated with this classification, but are intended to accurately reflect the primary job elements.
ESSENTIAL JOB FUNCTIONS:
15. Performs other duties as assigned
MINIMUM QUALIFICATIONS: Bachelor’s Degree in Computer Technology, Information Systems Management or related field or Associate’s Degree in Computer Science, Information Systems Management or related field and two (2) years of computer science or equivalent, for a total education/experience of four (4) years.
Degree Equivalency Formula:
Bachelor’s Degree= 4 years of experience in lieu of Bachelor’s Degree.
KNOWLEDGE, SKILLS, AND ABILITIES:
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
Physical Demands: Requires work involving standing or walking, lifting or carrying up to 50 pounds of equipment; bending, stooping, crouching and kneeling to reach equipment and wiring on a regular basis. Requires manual dexterity of the hands and fingers to repair computers and wiring.
Unavoidable Hazards: The position is exposed to no unusual environmental hazards.
Sensory (ADA) Requirements: The position requires normal visual acuity and field of vision, hearing and speaking abilities
AMERICANS WITH DISABILITIES ACT COMPLIANCE
SCS is an Equal Opportunity Employer. SCS provides reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
SCS does not discriminate in its programs or employment on the basis of race, color, religion, national origin, handicap/disability, sex (including pregnancy), sexual orientation, gender identity, genetics, or age (40 or older).