1.Delivers training in EasyIEP and all components including refresher classes, to Special Education Supervisors and Coordinators, School Psychologists, School Counselors, Principals and Assistant Principals, and related service providers. Plans and develops training material and presentations. 2.Provides administrative support for all training scheduling classes, reserving space, entering classes in Avatar, preparation of registration material, registration of attendees, and preparation and disbursement of certifications completion. Assigns credit for training in Avatar for completion of classes. 3.Provides Teacher/User support, utilizing special education knowledge base, addressing questions and problems and providing resolution through MCS Help Desk, e-mail requests, faxed requests, and drop-in or arranged visits for one-on-one assistance.4.Assists users in solving problems related to development of compliant Individual Education Plans and accurate use of EasyIEP and production of compliant documentation for Exceptional Children as required by Federal, State, and local law and regulations. 5.Provides Supervisor/User support through assistance with staffing reports and class rolls and with resolution of assorted data issues.6.Provides professional development/in-service presentations through staff meeting presentations, Special Education In-Services and participation in Supervisors? Staff Meetings/Work Sessions.7.Advises concerning program updates and revisions and makes recommendations on program enhancements and/or improvements. Ensures on-going communication with vendor and reports system bugs to vendor for resolution.8.Develops resolution to specific user problems and EasyIEP issues/concerns and submits recommendations for solution of issues.9.Maintains data integrity through adjustment of class rolls for student movement, procedural assistance with data entry, editing student records, generating, repots, etc. Assists with data clean-up and corrections for Easyfax files, transportation report checks TEIDS imports, and "no case managers" notations.10.Creates reports concerning data integrity and monitors data integrity on a continuous basis. 11.Participates in continuous training and professional development through on-going raining/updates with vendor; 12.Participates in program updates and issues through conference call participation with State Department of Education and vendor. Keeps abreast of any changes that could affect the program and takes necessary action.13.Addresses equipment concerns through inventory of teacher computer/printer needs and continuous evaluation of equipment needs for repair, replacement, and/or upgrades. Notifies appropriate staff for ordering.14.Maintains Transportation Program entering all users in program and trains new users on the process; Provides assistance with entering transportation request when needed.15.Completes the address validation procedure when requested for the Chancery SMS Data Management System to ensure special handling when students not enrolled at home school. 16.Provides assistance to all users of EasyIEP with usernames and passwords; activates inactive students for General and Special Education Users. Offers general assistance with e-mail for Special Education Teachers. 17.Retrieves data from Infohandler Archived Data when requested or needed.