SUMMARY DESCRIPTION

This position serves as a primary contact for all employees, applicants and customer of the assigned department. It is responsible for receiving, welcoming, and assisting all customers.

This position description is not intended to be an exhaustive list of all duties, knowledge or abilities associated with this classification, but is intended to accurately reflect the primary job elements.

1. Answers telephone calls, receives inquiries, furnishes routine information, handles complaints and refers calls to proper staff.
2. Acts as receptionist and directs visitor and employees to proper staff or office.
3. Receives and sorts correspondence and routes as appropriate.
4. Prepares reports, materials, and other needed information as requested.
5. Files and retrieves documents, personnel files, reports and other paperwork.
6. Assures materials/mail promptly disturbed for staff to avoid untimely responses that may have monetary effect.
7. Works with employees, customers and other divisions and maintains confidentiality of business conducted in the department.
8. Performs other duties as assigned.

High school diploma or GED required and a minimum of two (2) years of secretarial, office clerical, or receptionist experience. (PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED).

Degree Equivalency Formula:

Bachelor’s Degree= 4 years plus required years of experience.

Master’s Degree= 2 years plus required years of experience. Where Master’s degrees are required, years for Bachelor’s Degrees must be included.