The Real-Time Safety Center Supervisor position is solely responsible for supervising and overseeing the daily operations of the Real-Time Safety Center and staff. Responsible for creating daily and weekly schedules, listening to the radio, assisting in emergency situations, and maintaining accurate incident data using the CAD (computer aided dispatch) software. Assists with dispatching, monitoring intrusion alarms, card access system, airphone system and video surveillance cameras to detect and/or deter criminal or suspicious activity, identifying real life threats and answering incoming emergency and non-emergency calls immediately identifying assessing the information and making the appropriate decision on the call. This is 24 hours a day, 7 days a week operation three shifts to include holidays.

1. Responsible for the daily supervision of the Real-Time Safety Center Associates to ensure all work is being done according to MSCS Safety and Security policies and procedures.
2. Responsible for scheduling daily activities and weekly staff assignments ensuring adequate coverage to all stations. May assist in emergency situations as needed.
3. Monitors incoming and outgoing radio transmissions to confirm proper policy and procedures are being followed.
4. Verify data entered in (system) is accurate and current ensuring the official MSCS Safety and Security reporting is correct.
5. Update incident reports with the latest information to have available for appropriate stakeholders.
6. Responsible for ensuring all Real-Time Safety Center Associates are certified call-takers, certified dispatchers, Milestone VMS certified, and Gallagher certified. Schedule bi-annual training and recertification classes.
7. Monitor computer software, including CAD (computer aided dispatch), camera VMS, intrusion software, and basic computer updates.
8. Perform basic troubleshooting and problem solving when needed.
9. Conduct performance evaluations of Real-Time Safety Center Specialists.
10. Perform other duties as assigned or directed.

Graduation from an accredited college or university with a Bachelor’s Degree in Communications, or a related area; Plus, five (5) years’ experience working in a 24-hour Call Center, or a 24-hour secured environment involving monitoring, call taking, or dispatching in an emergency; OR an equivalent combination of related education, training, and/or experience totaling nine (9) years. REQUIRES Public Safety Telecommunicator Certification or must obtain within 90Days of employment.   (PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED).

Degree Equivalency Formula:

Bachelor’s Degree= 4 years plus required years of experience.

Master’s Degree= 2 years plus required years of experience. Where Master’s degrees are required, years for Bachelor’s Degrees must be included.